Booking for Cruises

Your contract is with Cresta World Travel Ltd, registered office:  Cresta House, 32 Victoria Street, Altrincham WA14 1ET for whom Diamond Bridge acts as an agent. We have arranged a bond lodged with the Civil Aviation Authority (CAA) for all our holidays and travel arrangements and we hold Air Travel Organisers Licence (ATOL) number 3200. This means that when you book a holiday with us it means that you can be entirely confident that in the unlikely event of our insolvency before or during your holiday any money you have paid us is fully secured, and if you are overseas, that full arrangements will be made to repatriate you at the end of your holiday

1. When you wish to book a holiday you must sign a booking form accepting these conditions on behalf of your party and pay the deposit required, which will be specified by us at the time of booking. Under the terms of the contract all clients are required to purchase suitable travel insurance, which must include the costs of repatriation. A contract will exist when we issue our confirmation invoice.

2. After your booking form and deposit are received a confirmation invoice will be sent to you detailing the full cost due. Full payment is due at least 11 weeks prior to departure. If you do not pay 11 weeks before departure we reserve the right to cancel your booking (retaining your deposit) and cancellation charges will apply. If you make a booking less than 11 weeks prior to departure you must pay the full cost of the holiday at the booking stage.

3. If you find that you (or anybody else named on the booking form) are prevented from travelling for good reason and wish to transfer the booking to a third party, this request must be made in writing and accompanied by a payment of £30 per person to cover administration costs, provided that you inform us at least 8 weeks before departure and subject to us agreeing that the third party satisfies all the conditions applicable to the holiday. Alterations made less than 8 weeks before departure will be treated as cancellations and will be subject to the cancellation charges set out in paragraph 4 below. Where we agree to a third party taking over the booking, both you and the third party will be responsible for payment of the price of the holiday and any additional costs arising from the transfer.

4. If you or anyone on your holiday booking decides to cancel the holiday we must be notified of the decision in writing. The cancellation will take effect from the day that the written cancellation is received. As this incurs administrative costs, we will retain your deposit and in addition will apply cancellation charges up to the maximum shown below, based on when the written notification of cancellation is received.

Note: If the reason for cancellation is covered under the terms of an insurance
policy, you may be able to reclaim these charges.

5. If you have a problem during your holiday, please immediately inform the supplier (e.g. hotel) and our representative in the resort who will endeavour to put things right. If your complaint cannot be completely resolved locally, you must complete a report form which can be obtained from our local representative. Please follow this up within 28 days of your return home by writing to our Customer Services Department at 1 Mill Lane, Shenstone, Lichfield WS14 0DP giving your original booking reference number and all other relevant information. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question AND to our representative whilst in resort and obtain a written report form. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem.
It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes arising out of, or in connection with this contract, which cannot be amicably settled, may (if you wish) be referred to Arbitration under a special scheme, which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £1500 per person or £7500 per booking form. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. If you elect to seek redress under this scheme, written notice requesting arbitration must be made within 9 months of the scheduled return of the holiday. Full details are available from the Association of British Travel Agents, 55-57 Newman Street, London W1P 4AH.

6. This holiday is not subject to surcharge, except in the case of government (e.g. VAT charges), currency fluctuations and fuel surcharges.
Even in this case we will absorb the first 2% of any increase (in terms of the total holiday price). Should the increase exceed 10% of the total holiday price you will be entitled to withdraw from the contract with a full refund of all monies except for any payments in respect of insurance premiums. Should you decide to cancel because of this, you must exercise your right to do so within 14 days of the issue date printed on the invoice detailing the surcharges.

7. It is unlikely that we will have to make any changes to your holiday, but we do plan the arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do so at any time. Most of these changes are minor, and we will advise you at the earliest possible date. Flight timings and carriers in the brochure are subject to change as a result of airline procedures and these details are given for your guidance only. Final details will be shown on your tickets. If a major change becomes necessary (a major change is one of which we change the city of your departure (a change between London airports is not considered major), a significant change to your destination, the accommodation (where the new accommodation is of a lower official classification), or time of departure or return by more than 12 hours) we will inform you as soon as reasonably possible if there is time before departure. When a major change occurs, provided it does not arise from circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements, taking another holiday from us, or cancelling your holiday and receiving a full refund. In all cases we will pay compensation per person of £5 per complete week less than 8, prior to departure that the major change is made.

Important Note:Compensation will not be payable if we are forced to cancel
or in any way change your holiday due to war, threat of war, riot, civil strife,
industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather
conditions or other circumstances amounting to force majeure.

8. Since bridge holidays require certain numbers to be meaningful we reserve the right to cancel any holiday when the number of playing tables is likely to fall below 8 in the case of a hotel-based holiday, or 5 in the case of a cruise. However, in no case will we cancel your holiday less than 56 days before the scheduled departure date except for reasons of force majeure or failure on your part to pay the final balance.

9(i). We accept responsibility for ensuring the holiday which you book with us is supplied as described in our brochure and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases will be limited to twice the price of the holiday of the person making the claim against us.

9(ii). We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English law.

9(iii). In respect of carriage by air, sea and rail and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention.

10. If any client suffers death, illness or injury whilst overseas arising out of an activity which does not form part of the foreign inclusive holiday arrangement or excursion arranged through us, we shall, at our discretion offer advice, guidance and assistance to help you in resolving any claim you may have against any third party, provided we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated our authority must be obtained prior to the commencement of proceedings and be subject to your undertaking to assign any costs recovered or any benefits received under an appropriate insurance policy to ourselves. Our costs in respect of the above on behalf of you and your party shall not exceed £5000 in total.

11. When you travel with the carrier, the conditions of carriage of that carrier apply, some of which may limit liability. Our brochure is the responsibility of the tour operator; it is not issued on behalf of, and does not commit the airlines mentioned therein or any airline whose services are used in the course of the tour.

12. The bridge portion or your holiday will be administered according to the current Laws of Duplicate Contract Bridge and the regulations laid down by the English Bridge Union. We therefore accept your booking on condition that you agree to abide by these rules and regulations.

13. This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times.

Click here to download a copy of the booking form

Back to top